Frequently
Asked Questions

How much does a website cost?

I have received my seeds, now what do I do with them?

How do I know that I will receive Free Seeds in your Promotions?

Do you offer Bulk Seeds?

How long will it take you to answer my email?

Received incorrect/damaged item?

What payment methods are there?

Can I cancel my order?

Returns

When will my loyalty points come through?

It’s easy to find the perfect genetics on our site. You can choose from our main categories located on the top navigation (Feminized, Regular, Auto-Flower and Limited); and use our filters to locate what’s best for your collection. Select the quantity you desire and select the “Add to Cart” button. When you’re ready to complete your purchase, simply press on the Cart button and then Checkout ready with your payment details and shipping address.

Yes, our online sales are 3D Secure, 256-bit encrypted, making it a very safe place to enter your personal information and making online purchases. We use industry-standard encryption technology to protect your personal and payment data. You can confirm this by checking the green lock at or inside the address bar of your browser. This does not only provide a safe data process, but also makes that our customers feel comfortable when shopping online.

Never! We do not hold any records of client’s credit/debit card details or have access to them. All other client information remains highly confidential and not shared with any third parties.

If the payment is being declined by the bank, please contact your bank/card issuer and ask them to remove any blocks they may have. Please make sure all information entered is 100% correct and you have sufficient funds to process the transaction. Once you have done this, please place a new order and try again. If you are 100% sure that you have entered all details correctly and your card is activated for online purchases however the payment has failed, please contact us so that we can help you through the process.

After you place your order, you will receive an email from us acknowledging that your order has been received. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. Only after the item(s) are located, your credit card details have been approved, and the delivery address has been verified, will your order be accepted, and the item(s) shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.

All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.

It’s easy to find the perfect genIt is not always possible to combine orders or add items to an existing order. You can place a new order for any additional items and contact us by email requesting to have your two orders combined and shipped together but please be aware that this might not always be possible as the first order may have already been shipped.etics on our site. You can choose from our main categories located on the top navigation (Feminized, Regular, Auto-Flower and Limited); and use our filters to locate what’s best for your collection. Select the quantity you desire and select the “Add to Cart” button. When you’re ready to complete your purchase, simply press on the Cart button and then Checkout ready with your payment details and shipping address.

If you realize your personal details are incorrect once you have completed the ordering process, please email our customer service team on the Contact Page, ensuring you include your order number, name and address. We cannot guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.

Yes, you will need to set up an account on our website in order to place an order. Setting up an account is easy, and you can do this while placing your order. Having an account will also enable you to view your orders, shipping information, track past orders, build a wish list and be notified when new deals and promotions are running.

The most common way of ordering any item from us is with our ‘Credit/Debit Card ‘option as this is simply the quickest and safest way of pushing your order through and having it processed and dispatched as soon as possible.

Your order will be held as Pending Payment first, we will then check your transaction is in our account. Your funds will not be captured until we source from our warehouse and pack your goods. Once we have your order ready and packed, we will then process and capture your payment. If your order is supplied with a tracking number, we will leave a note on your account which will also email to notify you. (Please be aware new tracking numbers can take time to process and update on couriers’ systems, so don’t be alarmed if the tracking number does not work as soon as we present it to you).

DNA Army CA, Inc will appear on your credit card statement.

This website only ships to U.S.A customers (we do not ship to Kansas or Kentucky). Our seeds are sold as novelty items and souvenirs. They contain 0% THC. We encourage our customers to check the legislation in their State or Province and Municipality prior to purchasing items from this store. We do not provide growing information.

All orders are usually dispatched within 1-3 business days of receiving payment. Orders are processed once we have received bank transfer payments, credit card authorization, and verification have been obtained. Orders are processed from Monday to Friday during working hours. As soon as your order leaves our warehouse, you will be notified. You will also receive a shipping confirmation email which will include your tracking number.

Please track your shipment via the link which we provided with your shipping details. If you have any further questions, regarding your shipment please contact our customer service on the contact page to get more information about your shipment.

Our customers can track their shipments via the link which we provided with your shipping details. If, for some reason, you did not receive a confirmation email when your order is dispatched but would still like to track your parcel, simply Contact us with your order number. Our customer service will supply you with the tracking number.

All orders made come in a white padded envelope. We do not offer “discreet” or “stealth” shipping. No reference to the website will be present on the package when you receive it.

All shipments are sent via a courier. These packages, if lost, can be claimed and we will send a replacement ASAP when our courier deems it is indeed lost- usually about 2 weeks is needed for the investigation. If you think your package has been lost, please contact our customer service with your order number on our Contact page.

We only allow the shipping address to be the same as the billing address that is why you cannot amend the shipping address. if you wish to order seeds based in Europe. Please refer to www.dnagenetics.eu Our seeds are sold as novelty items and souvenirs. They contain 0% THC. We encourage our customers to check the legislation in their State or Province and Municipality prior to purchasing items from this store. We do not provide growing information.